The Challenge

Jasmine Carter spent eight years managing hotel operations in Austin. She was great at solving guest problems, leading teams and keeping busy properties running, but she wanted a career with more room to grow and a healthier schedule.

Software felt like the right fit, yet her first applications went nowhere. Recruiters saw a hospitality resume and moved on, and she was not sure which roles actually matched her experience.

• No clear idea which tech roles valued her skills

• A resume full of hotel terms that did not translate to software

• Dozens of applications with almost no replies

The Solution

Jasmine created a Verixa profile in March and followed a simple weekly plan built around the platform's career tools. She spent about five hours a week on her search and focused on quality over volume.

• Used Verixa career tools to map her strengths in guest service, team leadership and scheduling to customer success roles

• Rebuilt her resume around measurable results, such as a 20% lift in guest satisfaction scores

• Set job alerts for customer success and onboarding roles at Austin software companies

• Applied only to verified job listings where smart job matching showed a strong fit

The Results

Within 11 weeks of her first search, Jasmine reached four final-round interviews and signed an offer as a Customer Success Manager at Tech Innovators, a company that builds scheduling software for hospitality groups. Her starting salary was 18% higher than in her previous role.

For Tech Innovators, the match was just as valuable. Jasmine already understood the daily problems their customers face, so she was confidently managing her own accounts within her first month. Her hiring manager now looks for similar backgrounds when new customer success roles open.

I stopped trying to hide my hospitality background and started showing how it fit. Verixa helped me find a company that saw my experience as a strength. - Jasmine Carter, Customer Success Manager