Customer Support Associate
$4500
2 - 3 Years
Urgent Hiring
Remote
Customer Support
Help customers get the most out of our product through friendly chat, email and call support.
Job Overview
Helpfully is growing, and we need a Customer Support Associate who loves solving problems and making customers happy.
You will be the voice of our product and share customer feedback with the product team.
Key Responsibilities
Answer customer questions by chat, email and phone
Troubleshoot account and billing issues
Write and update help center articles
Escalate bugs with clear, reproducible details
Hit response-time and satisfaction targets
Required Skills & Qualifications
2–3 years of experience in customer support
Excellent written and spoken English
Calm, patient and empathetic communication style
Experience with Zendesk, Intercom or similar tools
Comfortable learning new software quickly
Nice to Have
Experience supporting a SaaS product
Second language such as Spanish or French
What We Offer
Remote-first team across North America
Home office setup allowance
Paid parental leave
Clear path to Team Lead roles
Application Process
1. Analytics Corp
2. Shortlisted candidates will receive a technical assessment
3. Shortlisted candidates will receive a technical assessment
How to Apply
Click the “Apply Now” button and complete your application using your Verixa profile. Make sure your profile is updated for faster review.
Helpfully
Industry
SaaS
Employees
110+
Location
Toronto, Canada
Founded in
August 2018
hiring@helpfully.io
Phone
+1 (416) 555 0163
Interested in this job?
We Believe that your career journey should be as unique as you are.
